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Warranty Service

warranty

  • The company certifies to the quality of the generator manufactured or distributed by Duragen Engineering Company Limited for the period of 1 year
  • The warranty is effective from the day the generator is delivered to the client (first commissioning) or from the date stipulated on the warranty document.
  • The company provides free servicing in case of improper operation resulting from the fault of the manufacturer or parts failure resulting from normal usage covered by the products’ specifications in the company’s quotation.
  •  The company provides warranty for machines used in Thailand only.
  • The components not covered under the warranty are the battery, and perishable parts such as engine oil filter, air filter, solar filter, and lubricant.
  •  The company will void the warranty in case the model and serial number in the warranty document and those on the generator do not correspond, or the warranty document is damaged, torn, or shows information tampering in important sections.
  • The company will void the warranty immediately in case the generator is tampered with, or is relocated from its original location of installation by a party other than the Duragen company.
  •  The warranty does not cover damage to the parts resulting from crime, or deliberate destruction, fire, theft, or damage resulting from natural disasters such as flood, tsunami and earth quake.
  • Servicing advice via telephone from expert engineers at Tel. 02-328-2171-6